Terrible design and customer service
"I’m writing this review for the Eliza Black Leather boots- for some reason it won’t let me leave a review on that purchase. The heel started coming off the 2nd time I wore these boots. I reached out to customer service sending them multiple emails over the last few months requesting a refund and have heard nothing. They responded to the first email and said they would send me another pair and to confirm size. I emailed back numerous times requesting a refund as I think the design and make is flawed and no one has responded back. I have given them multiple opportunities to make this right. I expected more from Tom’s."

