They will charge your credit card and not send you the e- card until multiple follow ups and it took a week
"The title says it all. Purchased an e-gift card for a friend on June 16th. My credit card was promptly charged. Days went by and I asked my friend whether she has received anything and asked her to check spam / junk folder. Nothing. I contacted TOMs by phone but their customer service line is closed on weekends. I left them a voicemail. The following week they emailed me asking to email them, despite having left my contact info and the issue I was having. Finally got connected to Bernardo who insisted they had sent ME the gift card, even though. I had added a note to my friend and inserted her email address as it sas a gift). As I was going back and forth with him, I wasn’t actively checking my inbox but he sent the e-gift card after our interaction had started. When I said it was supposed to go to a friend, Bernardo asked for my friend’s email address and sent a screenshot of the gift card that came to me (it shouldn’t have to begin with) to my friend. Of course it didn’t have a happy birthday msg I had originally added when I placed the order. Bernardo was dismissive, not once apologizing for the delay and even said according to their records, they had sent me the gift card. Firstly, they sent it to the wrong person (to me instead of my friend) and secondly, they didn’t send it when the order was placed OR when the charge hit my credit card. It was only sent when I contacted them for the second time. Bernardo wouldn’t acknowledge the delay or the mistake. When I asked for proof they had sent me before I followed up on the order, he stopped responding to me altogether. Terrible client service."