Purchased a gift card --
"Purchased a gift card -- and it cant be used. But my acct was charged."
Overall rating: 3.8 / 5 from 10 reviews.
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I wanted to like this company but cannot give it a good review based on my experience.
"I ordered a digital gift card in mid-December. It wasn't received by Christmas. I waited until January 1, but it still wasn't received. I sent an inquiry to TOMS on January 2, but received no reply. However, I received an inquiry from TOMS about how they did with their order, so I clicked on "Didn't receive the gift yet?" and got an automated webpage with still no follow up within three days after that. It turns out that TOMS has a phone! I found the number on my credit card statement (because TOMS HAD charged me for the gift card on December 14), so I called that last night and a customer service rep answered and helped me, saying that they'd re-send the digital gift card within 30 minutes, confirming the recipient's email address (which I'd also confirmed with the gift recipient twice). Almost 24 hours later, she still hasn't received it in any of her email folders. What a disappointment."
Online gift card
"Great value. Very effective and efficient gift idea. I also recived a gift of a TOMS's shoe and it is super comfy and durable."
Gift card code not working!
"I am disappointed to have purchased this gift card for my granddaughter in another state and she still has not been able to use it. There are issues with a code and pin. I have not been able to resolve with customer service as of yet…still hoping to get a resolution. This has been a difficult and time consuming process."
Gift card Gift
"My friend ordered ankle boots with her gift card. She loves her boots!"
Poor gift card handling
"I am VERY disappointed with how this was handled. . I bought the gift card and got my receipt showing I paid instantly. However, it took DAYS to get an email with the gift card info. I was so embarrassed that I could not provide the person getting the gift card with a decent email announcing the card. Instead I had to send them an email after 3 days with just a number and a code. So unprofessional and I will not be buying gift cards from Tom’s again."
Very cute
"Bought a gift certificate for a friend. She purchased a very cute pair."
Gift card
"There was a glitch with the gift card being delivered via email. The contact ppl were very helpful and resolved it quickly."
Gift card
"Purchase was easy and just what we needed. Thanks"
administrative nightmare
"TOMS sent me the email, not the gift recipient, and it had no codes or pins to open the virtual gift card. redirected to intended recipient, again without codes or pins. finally, after six emails and two phone calls, my daughter-in-law got the codes and pins. next time we want to give her a gift from TOMS, a brand she adores, it will be a pre-paid VISA card."