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One for One
  • TOMS Shoes Customer Service Team

 

Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:

 

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

 

So give us a shout, we’d love to hear from you!

 

We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

 

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service Email TOMS Shoes Customer Service Phone TOMS Shoes Customer Service Live Chat TOMS Shoes Customer Service Twitter

 The One for One movement is about people making everyday choices that improve the lives of children. Check out all the ways you can get involved.
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our movement

 

One for One Movement

 

In 2006, American traveler Blake Mycoskie befriended children in Argentina and found they had no shoes to protect their feet. Wanting to help, he created TOMS Shoes, a company that would match every pair of shoes purchased with a pair of new shoes given to a child in need. One for One. Blake returned to Argentina with a group of family, friends and staff later that year with 10,000 pairs of shoes made possible by TOMS customers.

Why Shoes?


Many children in developing countries grow up barefoot. Whether at play, doing chores or going to school, these children are at risk:

•A leading cause of disease in developing countries is soil-transmitted diseases, which can penetrate the skin through bare feet. Wearing shoes can help prevent these diseases, and the long-term physical and cognitive harm they cause.

•Wearing shoes also prevents feet from getting cuts and sores. Not only are these injuries painful, they also are dangerous when wounds become infected.

•Many times children can't attend school barefoot because shoes are a required part of their uniform. If they don't have shoes, they don't go to school. If they don't receive an education, they don't have the opportunity to realize their potential.


Learn More

 

 


 

Why give shoes? How does it work? Where does TOMS give? Check out the first “Giving Report”!