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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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 The One for One movement is about people making everyday choices that improve the lives of children. Check out all the ways you can get involved.
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Our Movement

Our Movement

Our Movement

Our Movement

One for One

Why Shoes

In 2006, American traveler Blake Mycoskie befriended children in Argentina and found they had no shoes to protect their feet. Wanting to help, he created TOMS Shoes, a company that would match every pair of shoes purchased with a pair of new shoes given to a child in need. One for One. Blake returned to Argentina with a group of family, friends and staff later that year with 10,000 pairs of shoes made possible by TOMS customers.

Why Shoes?


Many children in developing countries grow up barefoot. Whether at play, doing chores or going to school, these children are at risk:

•A leading cause of disease in developing countries is soil-transmitted diseases, which can penetrate the skin through bare feet. Wearing shoes can help prevent these diseases, and the long-term physical and cognitive harm they cause.

•Wearing shoes also prevents feet from getting cuts and sores. Not only are these injuries painful, they also are dangerous when wounds become infected.

•Many times children can't attend school barefoot because shoes are a required part of their uniform. If they don't have shoes, they don't go to school. If they don't receive an education, they don't have the opportunity to realize their potential.
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Movement Blog

Style Your Sole, Join us in Argentina

Fri, 08/20/2010 - 15:46 — ADMIN

Style Your Sole, Join us in Argentina

Moving right along with the celebration of the One Millionth Pair milestone, we, along with our friends at AT&T, are offering up a spot on a very special Shoe Drop!

Admin's blog Read More

Video from TOMS Giving Partner Guatemala SANA

Wed, 08/18/2010 - 10:37 — AmyCarolWolff

Video from TOMS Giving Partner Guatemala SANA

Last week, we received this heart-warming video from one of our giving partners, Guatemala SANA. Check it out and let us know what you think!

AmyCarolWolff's Blog Read More

Sionara, Summer

Tue, 08/17/2010 - 14:08 — ADMIN

Sionara, Summer

Well, here we are, friends, at our last intern blog of the summer.

Time flies when you’re having fun, eh? All good things must come to an end? Blah blah blah.

Admin's blog Read More