Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:
You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.
So give us a shout, we’d love to hear from you!
We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!
Hope to talk soon,
The Shoe Crew
With every pair purchased, TOMS will give a pair of new shoes to a child in need. One for One.
And thanks to our amazing customers, as of September 2010, TOMS has given over one million pairs of new shoes to children in need around the world.
Check out the One for One model in action.
Or learn more about TOMS Giving worldwide.
And if you still want more check out our Giving Blog for great stories and updates.
