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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter

Men
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Artist Customized Classics, uniquely designed by TOMS resident artists.

Gabe Lacktman Men's Aqua Fade
Gabe Lacktman Men's Aqua Fade
Gabe Lacktman Men's Aqua Fade
Tyler Ramsey Men's Hand Painted
Gabe Lacktman Men's Sunset Fade

Botas Our new boots, the perfect combination of comfort and durability.

Highlands Brown Men's Botas
Highlands Brown Men's Botas
Highlands Brown Men's Botas
Highlands Black Men's Botas

Classics The original TOMS: simple & comfortable. In a variety of fabrics, colors & patterns.

Natural Burlap Men's Classics
Natural Burlap Men's Classics
Natural Burlap Men's Classics
Blue Anchorage Men's Vegan Classics
Natural Ewing Twill Men's Classic
Earle Organic Cotton Men's Vegan Classics
Grey Hass Printed Burlap Men's Vegan Classics
Green Murray Organic Cotton Men's Vegan Classics
Ash Canvas Men's Classics
Red Canvas Men's Classics

Cordones Wearable with or without laces, and with the signature TOMS toe stitching.

Black Waxed Twill Men's Cordones
Black Waxed Twill Men's Cordones
Black Waxed Twill Men's Cordones
Ash Waxed Twill Men's Cordones
Charcoal Harbour Men's Cordones
Blue Harbour Men's Cordones
Navy Plaid Men's Cordones
White Harbour Men's Cordones
Khaki Harbour Men's Cordones
Grey Cousteau Organic Cotton Men's  Cordones

Cords

Ocean Cord Men's Classics
Ocean Cord Men's Classics
Ocean Cord Men's Classics

Last Chance

Digg Classics
Digg Classics
Digg Classics
Village Vegan Classics
Martinez Cordones
Chocolate Canvas Men's Stitchouts
Chocolate Natural Canvas Classics
Sapphire Corduroy Classics
Black Denim Classics
Grey Leaves Men's Classics

More TOMS Stuff Other ways to give shoes. One for One.

Men's Drop TOMS Shirt
Men's Drop TOMS Shirt
Men's Drop TOMS Shirt
TOMS Shoe Drop Necklace
$25 TOMS Gift Card
Unisex TOMS Flag V-Neck Shirt
Black Hat = One Pair of Shoes Given to a Child
$75 TOMS Gift Card
Unisex Drop TOMS Hoodie
One Hat = One Pair of Shoes Given to a Child

New Styles

Ocean Cord Men's Classics
Ocean Cord Men's Classics
Ocean Cord Men's Classics
Grey Gingham Check Men's Vegan Classics
Love Is The New Black Men's Vegan Classics
Indigo Gingham Check Men's Vegan Classics
Navy Plaid Men's Cordones
Ash Waxed Twill Men's Cordones
Highlands Brown Men's Botas
Highlands Black Men's Botas

Special Collections TOMS styles grouped together by theme.

Gabe Lacktman Men's Aqua Fade
Gabe Lacktman Men's Aqua Fade
Gabe Lacktman Men's Aqua Fade
Tyler Ramsey Men's Hand Painted
Gabe Lacktman Men's Sunset Fade

Stitchouts A more rugged take on our classic TOMS. Made for guys.

White Men's Bimini Stitchouts
White Men's Bimini Stitchouts
White Men's Bimini Stitchouts
Navy Men's Bimini Stitchouts
Blue Herringbone Men's Vegan Stitchouts
Chocolate Canvas Men's Stitchouts
Black Canvas Men's Stitchouts
Beige Heezen Men's Burlap Stitchouts
Grey Heezen/Burlap Men's Stitchouts
Charcoal Canvas Men's Stitchouts

Vegan Styles made from a blend of recycled materials, with no animal byproducts.

Grey Gingham Check Men's Vegan Classics
Grey Gingham Check Men's Vegan Classics
Grey Gingham Check Men's Vegan Classics
Love Is The New Black Men's Vegan Classics
Indigo Gingham Check Men's Vegan Classics
Blue Herringbone Men's Vegan Stitchouts
Black Tangier Men's Vegan Classics
Seaport Men's Vegan Classics
Blue Tangier Men's Vegan Classics
Red Anchorage Men's Vegan Classics

Wedding Styles

Black Burlap Men's Classics
Black Burlap Men's Classics
Black Burlap Men's Classics
Black Canvas Men's Classics
Natural Ewing Twill Men's Classic
Black Tangier Men's Vegan Classics
White Harbour Men's Cordones
White Men's Bimini Stitchouts
White Canvas Men's Classics
Natural Canvas Men's Classics

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