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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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Blake Mycoskie is the Founder and Chief Shoe Giver of TOMS Shoes, and the man behind the growing One for One movement. As of April 2010, TOMS has given over 600,000 pairs of new shoes to children in need through giving partners around the world.

It didn't take long for the world to notice this new approach to business - in 2007, only a year after its beginning, TOMS Shoes was honored with the prestigious People's Design Award form the Cooper-Hewitt National Design Museum, Smithsonian Institution. And two years after that, TOMS and Blake Mycoskie were proud recipients of the Secretary of State's 2009 Award for Corporate Excellence (ACE) presented by Secretary Hillary Rodham Clinton. The award celebrates companies' commitment to corporate social responsibility, innovation, exemplary practices, and democratic values worldwide.

While running TOMS, Blake is a sought-after speaker at campuses and conferences all over the country. He is passionate about inspiring young people to help make tomorrow better, encouraging them to include giving in everything they do, from business practices to day-to-day decisions. His hope is to see a future full of socially minded businesses, and consumers.

This unique vision for the future came into focus in 2006, when he witnessed the hardships facing children growing up barefoot in Argentina. He felt a need to help, and the One for One movement was born. He returned the following year with friends and family to hand-place 10,000 pairs of new shoes on children.

Blake has always had an entrpreneurial spirit, starting five businesses before TOMS. His first was a successful national campus laundry service, which he later sold. Between business ventures, Blake completed in the CBS primetime series, The Amazing Race with his sister, Paige, Blake traveled the world and came within minutes of winning the $1 million dollar grand prize.

Blake is an avid reader and traveler. He is 33-years old and lives on a sailboat in Los Angeles. A favorite quote of his by Gandhi: "Be the change you wish to see in the world."

  
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