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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter

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TOMS Video

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TOMS Community

1,000,000 Thank Yous

1,000,000 Thank Yous

Thanks to you, TOMS is now on track to give the One Millionth Pair of new shoes to a child in need this September.

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TOMS is Hiring

TOMS is Hiring

Interested in learning more about career opportunities? We're always on the lookout for the brightest and best as our TOMS family continues to grow.

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From the Field – New Video of TOMS in Haiti


Haiti still needs a lot of help. The earthquake in January has left millions of people struggling to get the necessities to survive. Check out this moving video of the efforts being made to help earthquake victims by non-profits Operation Blessing and Artists for Peace and Justice, and how TOMS is playing a role.

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TOMS Community


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product Plum Cord Women's Classics 
by Katie
5 stars

"These are one of the two new pairs of TOMS I bought for back to school, and I love them! I really like the corduroy feel and look..."

product Earle Canvas Classics Tiny TOMS 
by Jina
5 stars

"My daughter & I both have these...It's great that I can get her shoes that match mine. These Tiny Toms are adorable and perfect for her."

product Natural Burlap Men's Classics 
by Mike
5 stars

"...I live down in houston and it's always hot , so these are way more comfy than my usual flip flops I wear...I am so satisfied i got 2 more pairs :)"

How We Wear Them

We encourage our fans to show us both the practical and creative ways they wear their TOMS:

How We Wear Them

Happiness Guaranteed Happiness Guaranteed

Your shoes will fit perfectly... if not, we make Returns & Exchanges easy. You see, we want you to be happy. More...


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