Delivery* And Returns** Information

You pay it forward. We pay for delivery.

Free delivery

*This is valid for standard shipments. No promo code is necessary. This will automatically be applied on your order. Offer not valid on previously purchased merchandise. TOMS EMEA B.V. reserves the right to extend, modify or discontinue this offer at any time without notice. Please see Shipping FAQs for further details.

Delivery Information

*Standard delivery (2-4 business days), however, in light of the current Coronavirus (Covid-19), you may experience delivery delays. Please continue to monitor your delivery by checking your tracking number for the latest updates. Please note that delivery dates are estimates only and are not guaranteed. During SALE and bank holidays a delay in delivery might occur.


**Due to the widespread impact of COVID-19, we would like to inform you that we have extended our returns policy from 30 to 60 days until further notice. At TOMS the health and well-being of our customers, employees and communities is our top priority. In case you are unable to return your items at this point in time, we kindly advice to keep your ordered items with you if needed. As always our customer service team will assist you with your returns if needed. Please see How do I return an item? for further details.

Return costs

**Unfortunately, the costs for returning your product(s) to our warehouse based in the Netherlands, are currently not covered by TOMS. TOMS is in business to improve lives. This means that we give at least ⅓ or more of our annual net profits to organisations working to address some of today’s most pressing issues. This is our commitment—to you, to our partners, and to our future. To assure maximum positive changes are created through our partners, we are currently unable to cover the cost of returns.

However, we do offer an affordable return solution via our platform, Rebound, which allows you to track the journey of your parcel, back to us. Learn more about returns here.

Thank you for your understanding and for choosing TOMS. With every TOMS purchase, you support physical safety, mental health, and equality of opportunity for all. Learn more about your impact from our Impact Report.

Returning damaged or faulty items

**If you have received a damaged product or incorrect TOMS product, we are very sorry for this! Please contact our customer service team and we’ll inform you on how to best return your order back to us, trying to avoid any additional costs on your end.