FAQ

If you have questions, you have come to the right place!

  1. How much money is TOMS® donating to the Global Giving Fund?

    We launched the TOMS® COVID-19 Global Giving Fund on April 1st, 2020. For five months (through August 31, 2020) we directed ⅓ of the net profit from every TOMS® product that was sold, globally, to the fund. Meaning, for every £3 we made, we contributed £1 to the TOMS® COVID-19 Global Giving Fund.

    Through the TOMS® COVID-19 Global Giving Fund, our community helped generate $2 million in support of global relief efforts. Over the next few months, we’ll continue to distribute these funds to Partners that remain on the frontlines, delivering supplies, building hygiene stations, and so much more.

  2. Which TOMS® Giving Partners does the Global Giving Fund support?

    Initial funding was distributed to organisations that we’ve partnered with for a number of years. These organisations are Americares, Crisis Text Line, International Medical Corps, Partners in Health, The Mix, and WaterAid. All remaining funds will be distributed to both new and existing Giving Partners that are supporting domestic and global relief efforts.

  3. How are these Partners responding to the COVID-19 crisis?

    Funding has been directed towards mental health support, handwashing, and medical supplies. TOMS® will continue to assess the situation and adjust funding accordingly to provide meaningful support where it is needed most.

  4. Is all Giving money going to the TOMS® COVID-19 Global Giving Fund Partners? What about other Giving Partners that are still in need of support but are not related to COVID-19?

    During this unprecedented time, TOMS directed all new giving dollars generated from customer purchases towards the COVID-19 Global Giving Fund. As of September 1st, we are returning to a giving model that’s focused on physical safety, mental health, and equal access to opportunity.

  1. Where's my stuff?

    Track your order using the tracking information provided in your shipment confirmation email.

  2. How do I return an item?

    Please see "How do I return an item?" for further details.

  3. Do you offer exchanges?

    No, unfortunately we do not offer exchanges at this time. Please see our Returns Questions for further details on this and on how you can return product(s) to TOMS™.

  4. How much does the delivery cost?

    We currently offer free delivery. This is valid for standard shipments. No promo code is necessary. This will automatically be applied on your order. Offer not valid on previously purchased merchandise. TOMS EMEA B.V. reserves the right to extend, modify or discontinue this offer at any time without notice.

  5. Can I return products I purchased from a retailer on TOMS.com?

    We only accept returns for products purchased on TOMS.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  6. Can I check the remaining balance on my TOMS™ Gift Card?

    Yes! Click below to check your remaining Gift Card balance.

    Check Balance

    Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

  7. My shoes are defective. What do I do?

    If product(s) you purchased are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or email at the email address(es) noted below.

    SHOES: If you believe that the TOMS® shoes products you purchased are defective with regard to materials and workmanship within 12 months of the date of purchase, please email the TOMS® warranty department at EUwarranty@toms.com with the following information:

    • Order number (in subject line)
    • A short description of issue
    • Pictures clearly displaying the issue
    • Shipping address for any repairs/replacement product (if changed from original shipping address)

    Please note that this warranty does not apply to fair wear and tear, wilful damage, abnormal storage, alterations, repairs, improper fit, scratched lenses (for eyewear) or improper or unreasonable use.

    This warranty doesn't affect your rights under applicable law regarding the sale of consumer goods. Please see our Terms of Use for further details.

    If you purchased your product(s) from a retailer, please contact them directly for information on any warranty they may offer.

  1. What forms of payment does TOMS.com/uk accept?

    TOMS.com/uk accepts multiple payment methods. We currently accept Visa, MasterCard, Paypal, Klarna, TOMS Gift Card and TOMS online store credit.

  2. Why can't I add an item to my cart that appears to be in stock?

    If a size can't be added to your cart, it is unfortunately unavailable. Our website is in the process of updating to mark unavailable items as sold out. We apologise for any inconvenience.

  3. I am having a hard time completing my order. What can I do?

    Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.

  4. How do I redeem my TOMS® Gift Card?

    Redeeming your TOMS® Gift Card is easy! Simply enter the 16-digit code (exactly as shown - including the dashes) in the box labeled "TOMS Gift Card" at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen.

  5. How do I know if my order was placed successfully?

    After your order is submitted, you will be directed to an order confirmation page with your order number. You should also receive an email confirmation shortly after your order is submitted. If you have any issues with this, please contact our customer service team.

  6. Can I cancel an order once it has been placed?

    Once we have accepted an order, we cannot stop the shipment of product(s) to you. However, once you have received the products you ordered, you may return any of the product(s) within 60 days of the date of purchase in accordance with our returns policy or cancel your entire order within 14 days of the date of receipt of your product(s) and return all of the products back to us in accordance with your rights at law. Please refer to our Returns Questions for details.

  1. What is Klarna?

    Klarna and TOMS have partnered to provide flexible online payment options for TOMS shoppers through Buy now. Pay later. More information is available on Klarna's website.

  2. What is pay in 30 days and how does it work?

    Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more about Klarna's payment methods on their website.

  3. Is there a fee to use pay in 30 days?

    There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee.

  4. Is there a late fee associated with pay in 30 days?

    Yes. If your invoice isn't paid by the due date, you're subject to a late fee (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

  5. How is my pay in 30 days statement sent?

    You’ll receive an email from Klarna with payment instructions once the order has shipped.

  6. What happens to my statement, when I've returned the goods?

    Once TOMS has received the return (partial or full) and you have received the confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

  7. How do I contact Klarna?

    You can reach Klarna's Customer Service team by phone at +44 (0)20 300 50833 or +44 (0)808 189 333 (Freephone). You can also chat with Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

  1. What is your return policy?

    Due to the widespread impact of COVID-19, we would like to inform you that we have extended our returns policy from 30 to 60 days until further notice. At TOMS the health and well-being of our customers, employees and communities is our top priority. In case you are unable to return your items at this point in time, we kindly advise you to keep your ordered items with you if needed. As always our customer service team will assist you with your returns if needed.

    All items must be returned unworn, in the original packaging and in a salable condition. We will refund you the total amount that you have paid for the product (s) that you are returning, unless the shoes have decreased in value. For example, if it is clearly visible that the products have been unnecessarily roughly treated. If your product is defective, read the question about "guarantees".

    For a cost-effective return solution, please use our Rebound platform, as advised below in step 1.

  2. I want to return an item. How can I do this?

    Need to return an item? No problem! We'll guide you through this easy process.

    If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.

    If you have paid with Klarna, then we recommend you to also contact Klarna's website to inform them about your return to avoid any payment.

    1. 1. Go to toms.intelligentreturns.net to initiate your return.
    2. 2. Enter your order number and either your email or postal code.
    3. 3. Select the item(s) you wish you return and choose a reason for return from the dropdown menu.
    4. 4. Confirm your personal information in the required fields.
    5. 5. Select the courier of your choice and find your nearest drop off point.
    6. 6. Select your preferred method of payment and click Pay Now. If you have a discount code, please enter this in the provided field.
    7. 7. Once paid, you can download your return form and return label. These will also be sent to the email provided. Attach the label to the parcel and include the return form. You can drop off the parcel with your selected courier.
    8. 8. You can track your return here: toms.intelligentreturns.net
  3. Return costs

    Unfortunately, the costs for returning your product(s) to our warehouse based in the Netherlands, are currently not covered by TOMS. TOMS is in business to improve lives. This means that we give at least ⅓ or more of our annual net profits to organisations working to address some of today’s most pressing issues. This is our commitment—to you, to our partners, and to our future. To assure maximum positive changes are created through our partners, we are currently unable to cover the cost of returns.

    However, we do offer an affordable return solution via our platform, Rebound, which allows you to track the journey of your parcel, back to us. Learn more about returns: toms.intelligentreturns.net.

    Thank you for your understanding and for choosing TOMS. With every TOMS purchase, you support physical safety, mental health, and equality of opportunity for all. Learn more about your impact from our (impact page).

  4. Returning damaged or faulty items

    In case you have received a damaged product or a wrong product in your TOMS box, we are very sorry for this! Please contact our customer service team and we'll inform you on how to best return your order back to us, trying to avoid any additional costs on your end.

  1. How long does it take for my order to ship once it is placed?

    Standard delivery (2-4 business days), however, in light of the current Coronavirus (Covid-19), you may experience delivery delays. Please continue to monitor your delivery by checking your tracking number for the latest updates. Please note that your delivery may be further delayed during holidays/peak seasons. You will receive a tracking number along with a shipping confirmation email once your order ships.

    Please note that delivery timings are estimates only and not guaranteed.

  2. How much does delivery cost?

    We currently offer free delivery. This is valid for standard shipments. No promo code is necessary. This will automatically be applied on your order. Offer not valid on previously purchased merchandise. TOMS EMEA B.V. reserves the right to extend, modify or discontinue this offer at any time without notice.

  3. Does TOMS.com/uk ship internationally?

    TOMS.com/uk ships online orders to the United Kingdom only.

    TOMS™ are also available at official retailers across the world. To find one closest to you, visit our Find A Store

  1. What size shoes should I order?

    TOMS® generally run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you're typically in-between sizes, we recommend going with the smaller one since TOMS™ will stretch slightly as you break them in.

    As the shoes are marked with US sizes, order your UK size and you'll receive a pair printed 2 sizes bigger in women's shoes. The letters W on the insoles refer to women's.

    As the shoes are marked with US sizes, order your UK size and you'll receive a pair printed 1 size bigger in men's and kids' shoes. The letters M on the insoles refer to men's. The letters Y to youth and the letters T to tiny.

  2. Will my TOMS® stretch?

    Your TOMS® Alpargatas will most likely stretch with wear. They should fit snug out of the box with your toes touching the end. After a few hours of wearing, they will stretch slightly to conform to your feet.

    The fit of your TOMS shoes may vary depending on the style and material. Leather shoes may require some wearing in and may stretch slightly with wear.
    If you are unsure whether or not they will fit, please try your TOMS® on a carpeted surface before removing the labels, as we do not accept returns on shoes that show any wear or use.

  3. In what widths are TOMS® available?

    TOMS® are available in medium width only. Unfortunately, at this time we do not offer wide or narrow sizes. However, as we continue to grow as a company, we hope to expand our sizing options in the future.

  4. What are the ages for Youth and Tiny shoes?

    We recommend Tiny shoes for ages 0-5 years and Youth shoes for ages 5 years and up. Note: This is a general guideline to help navigate to the correct category. Ages for Youth and Tiny will vary depending on the shoe size.

  5. How do I wash my TOMS® Shoes?

    We highly recommend hand washing TOMS® in cold water with a gentle detergent and let them air dry. We do not recommend putting TOMS® in the dryer under any circumstances. Please note that fading can be expected (especially from sun exposure) and does not compromise the durability of the shoe. If your shoes are altered or not as expected after washing, please note that TOMS will not cover this under warranty.

  6. What type of leather does TOMS® use for insoles?

    We use pig suede for our Alpargatas core collection and seasonal core colours for men and women.

  7. How do sizes compare between US, UK and EU?

    Mens Shoe Sizing Chart
    in US/CA cm UK EU
    9.4 6 24 5 38
    9.6 6.5 24.5 5.5 38.5
    9.8 7 25 6 39
    10 7.5 25.5 6.5 40
    10.2 8 26 7 40.5
    10.4 8.5 26.5 7.5 41
    10.6 9 27 8 42
    10.8 9.5 27.5 8.5 42.5
    11 10 28 9 43
    11.2 10.5 28.5 9.5 43.5
    11.4 11 29 10 44
    11.6 11.5 29.5 10.5 44.5
    11.8 12 30 11 45
    12 13 30.5 12 46
    12.4 14 31.5 13 47.5
    12.6 15 32 14 48.5
    12.8 16 32.5 15 50
    13 17 33 16 51

    Use this chart to convert your foot measurement to your shoe size.

    Womens Shoe Sizing Chart
    in US/CA cm UK EU
    8.7 5 22 3 35.5
    8.9 5.5 22.5 3.5 36
    9.1 6 23 4 36.5
    9.3 6.5 23.5 4.5 37
    9.4 7 24 5 37.5
    9.6 7.5 24.5 5.5 38
    9.8 8 25 6 38.5
    10 8.5 25.5 6.5 39
    10.2 9 26 7 40
    10.4 9.5 26.5 7.5 41
    10.6 10 27 8 42
    11 11 28 9 42.5
    11.4 12 29 10 43.5

    Use this chart to convert your foot measurement to your shoe size.

    Tiny TOMS® Shoe Sizing Chart
    in US/CA cm UK EU
    3.1 1 8 0.5 16
    3.5 2 9 1.5 17.5
    3.9 3 10 2 18.5
    4.3 4 11 3 19.5
    4.7 5 12 4 21
    5.1 6 13 5 22
    5.5 7 14 6 23.5
    5.9 8 15 7 24.5
    6.3 9 16 8 26
    6.7 10 17 9 27
    6.9 11 17.5 10 28.5

    Use this chart to convert your foot measurement to your shoe size.

    Youth Shoe Sizing Chart
    in US/CA cm UK EU
    7.1 12 18 11 30
    7.3 12.5 18.5 11.5 30.5
    7.5 13 19 12 31
    7.7 13.5 19.5 12.5 31.5
    7.9 1 20 13 32.5
    8.1 1.5 20.5 13.5 33
    8.3 2 21 1 34
    8.5 2.5 21.5 1.5 34.5
    8.7 3 22 2 35
    8.9 3.5 22.5 2.5 35.5
    9.1 4 23 3 36
    9.3 4.5 23.5 3.5 36.5
    9.4 5 24 4 37
    9.6 5.5 24.5 4.5 37.5
    9.8 6 25 5 38

    Use this chart to convert your foot measurement to your shoe size.

  8. Where does TOMS® manufacture its products?

    TOMS® products are manufactured in various countries. Since 2013, TOMS® has produced over 1/3 of Giving Shoes through local manufacturing. View our suppliers list.

  9. How does TOMS® work with its manufacturers to adhere to human rights standards?

    Corporate responsibility is very important to us at TOMS®. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.

  1. What does TOMS® give?

    We give shoes and impact grants according to an annual investment plan that reflects the needs of our Giving Partners as well as the causes our community cares most about. More specifically, we invest in partners around the world who are working to create positive change in the following areas: physical safety, mental health, and equality of opportunity.

    After 13 years of creating impact with our Giving Partners, we believe these three areas are vital components of a thriving humanity. They are intrinsically connected, so by supporting one area, it strengthens the others. We know our customer cares about issues related to these areas and that many of our partners are already focused here. Most importantly, we know we can have great impact by giving to these areas.

  2. Does TOMS® still do One for One®?

    TOMS is the proud pioneer of the One for One® model. As an entrepreneurial company, we are also driven to innovate. Giving shoes and impact grants enables us to develop deeper partnerships with the organizations we support, creating a more sustainable form of impact.

    For special collaborations and other select circumstances, we will give One for One®. These products will be very clearly marked so you know exactly how we’re putting the power of your purchase to work.

  3. How does TOMS give?

    For every £3 we make, we give £1 away. In other words, we give one third of our net profits.

    As a for-profit business invested in a better tomorrow, we’re committed to a model that sustains our giving as well as our business. This enables us to develop lasting partnerships with the organisations we support, creating a more sustainable way of giving.

    While we have evolved the way we give, we have not changed our commitment to give with every purchase. We are expanding where and how impact is delivered so that our customer and employee efforts are more connected to positive change on issues that matter in their communities and beyond.

  4. How much does TOMS give?

    We give as much as we can while maintaining a sustainable for-profit business —and we use our best efforts not to let that number dip below 30%. In other words, for every £3 we make, we give £1 away. You can find more details about our latest giving in our impact report (our impact page).

  5. Where does TOMS give?

    Since 2006, we have worked in over 90 countries. The countries and communities where TOMS® works are assessed annually based on partners’ needs, so it does change from time to time. In 2019, TOMS®’ impact reached 28 countries.

  6. How many partners does TOMS® work with?

    Since 2006, we have worked with over 205 non-governmental organisations, international humanitarian organizations, and social enterprises. The partners and countries where TOMS® works are assessed annually based on partners’ needs, so it does change from time to time. In 2019, TOMS® worked with 53 partners.

  7. Do you still give shoes?

    We do still give shoes, just not exclusively. We work with local partners around the world who are working to create a thriving humanity specifically through the areas of physical safety, mental health and equal access to opportunities by providing a combination of shoes and impact grants.

  8. What type of shoes do you give?

    There are four silhouettes of TOMS® Giving Shoes. Each silhouette has been designed and developed to meet the needs of the communities our partners are serving. These are the canvas slip-on, the wet-weather slip-on, the school shoe, and the athletic shoe. They have been designed in collaboration with our Giving Partners to address specific climate conditions, activities, and terrain.

  9. Do you still give sight? If so, what kind of sight services do you provide?

    TOMS® does still give sight through impact grants which help our Giving Partners establish vision centres in rural and periurban locations around the world. TOMS® has already helped build 50 of these centres, which restore sight to those in need by providing prescription glasses, medical treatment, and sight-saving surgery. A vision centre is a permanent eye care facility which acts as the first point of interface in the community by offering eye care services provided by a skilled eye care worker employed exclusively for the vision center. Vision centres also refer patients to eye hospitals when more complex care is required.

  10. Do you still give safe water? What kind of safe water giving do you do?

    We do still give safe water through our impact grant programme. TOMS® helps our giving partners establish and maintain safe water systems. This work improves health, increases economic opportunity, and creates greater access to education. The organisations we continue to support will supply safe water to entire communities for generations to come.

  11. How do you give impact grants?

    TOMS invests in organisations focused on physical safety, mental health, and equal access to opportunities. Our grant investments typically fund single-year projects with defined goals and measurable impact. While every grant is unique, there is a general process we follow.

    • We listen to what our community cares about
    • We partner with a committed non-governmental organisation or social enterprise on a clear project with the potential to give back long after the one-time grant.
    • Together, we take action
    • We track and measure success
  12. How do you determine who to partner with?

    Our Giving Team determines the right partners to bring into our network through a thorough process involving an application, deep research, PR reviews and interviews. We’re generally looking to determine if partners have local expertise, sustainable programming, opportunities for integration, tracking capabilities and innovative, impactful solutions.

  13. If I buy something in my local community, does the giving happen in my local community?

    TOMS is committed to giving at least ⅓ of our annual net profits to organisations invested in physical safety, mental health, and equality of opportunity. Your purchase adds to a Giving Fund managed by our very own Giving team so your impact could happen anywhere we give around the world. By using a centralised fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve.

  14. How much of my purchase is given? Is it 30% of the purchase price?

    Impact funds are determined based on annual net profits, not purchase price. Net profits are the product price minus the cost to make and bring the product to market. We give one third of those net profits.

  15. What happens to the give if I return my TOMS product?

    Because our giving fund is based on annual net profits, returned products do not contribute to the fund overall.

  16. Do you give shoes and/or grants in times of disaster?

    We look to our Giving Partners to let us know when TOMS giving shoes and grants are helpful in disaster response.

    In response to the COVID-19 health crisis specifically, we created a Global Giving Fund. As of April 1st, 2020, we're donating one third of our net profits to the Global Giving Fund, which will support long-time Giving Partners on the frontlines of the COVID-19 health crisis. Learn more about the Global Giving Fund.

  17. How can I stay up to date on TOMS® impact?

    Please visit the impact page for the most up to date information and reporting on our impact efforts. If you have additional questions you can send them to giving@toms.com. We’d love to hear from you!

  1. What is TOMS’ stance on environmental sustainability?

    From day one our mission has been clear: using business to improve lives. While social impact is our main focus, we believe that improving lives also means taking care of the place we all call home. Environmental sustainability is a collective responsibility and we are committed to doing our part.

    We take a holistic approach to sustainability, which means that we extend our ethical and eco-conscious practices throughout our business. We are committed to making choices that benefit our customers, employees and our planet—from the materials and vendors we choose to the steps we take to get each product to you. We’re excited to share our journey with you. Learn more here.

  2. What makes the plant dye capsule earth-friendly?

    • The uppers use a chemical-free dye process using natural botanical pigments, including gardenia and indigowood.
    • The linings are made with TENCEL™ Lyocell—a fibre made from wood pulp that’s grown in sustainably managed forests.
    • The OrthoLite® insoles are made with 26% eco-content— including 15% hybrid materials, 6% bio-oil and 5% recycled rubber.
    • The strobel board, the shoe component attaching the insole and outsole, is made from 70-80% recycled polyester.
    • On the rope-wrapped Alpargatas, the midsole is wrapped with jute, a natural eco-fibre that consumes less water and uses less chemicals than traditional materials.
    • The box that it comes in is made from 80%+ recycled content.
    • Our TOMS branding on the upper is made with recycled content.

    Shop the collection at TOMS Earthwise Collection

  3. What makes the REPREVE® capsule earth-friendly?

    • REPREVE® recycled polyester uppers and linings are made from post-consumer plastic bottles via a process that’s light on water usage and greenhouse gas emissions. Uppers and linings are a blend of 50% REPREVE® recycled polyester and 50% standard polyester.
    • The OrthoLite® insoles are made with 26% eco-content— including 15% hybrid materials, 6% bio-oil and 5% recycled rubber.
    • The strobel board, the shoe component attaching the insole and outsole, is made from 70-80% recycled polyester.
    • The box that it comes in is made from 80%+ recycled content.
    • Our TOMS branding on the upper is made with recycled content.

    Shop the collection at TOMS Earthwise Collection

  4. Is there still a give associated with earthwise™ products?

    Yes! TOMS is in business to improve lives and all TOMS products give. For every £3 we make we give £1 away and that includes earthwise™. You can learn more about the impact of your purchase here.

  5. What goals do you have to continue to improve in environmental sustainability?

    Our sustainability journey is just that—a journey. And we’re excited to share every step of it along the way, from our current efforts to our future goals. As a starting point, we are committed to:

    • Improving our B Corp score with each re-certification (every 3 years).
    • Expanding earthwise™ by designing more products that use earth-friendly materials and processes.
    • Sourcing 100% sustainable cotton by 2025.
    • Continuing to source 100% of our product packaging from sustainably managed forests and having it comprised of 80%+ recycled materials.
    • Reducing our carbon footprint year over year and sharing our progress.
    • Transparent reporting

    We also partner with best-in-class organisations to evaluate our progress, including:

    • B Corp — We’re proud to have become B Corp certified in 2018. Our B Corp certification recognises our commitment to the highest standards of social and environmental performance, transparency and accountability.
    • Fair Labor Association (FLA) — Membership with FLA is an advanced recognition of a company's labour compliance programme. It helps TOMS make better policies that benefit both the workers and the planet.
    • Leather Working Group (LWG) — LWG certifies leather manufacturing facilities based on environmental performance in areas such as water and energy use, air emissions and waste. Through our partnership with LWG, we source 100% of our leather from gold and silver rated LWG leather manufacturers.
    • Canopy — being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests. See our Sustainable Forest Commitment and full policy.
  6. What is TOMS’ carbon footprint?

    We’re working on measuring our carbon footprint baseline in 2020. We’ll share our results and our plans for improvement in our next annual impact report.

  7. What is TOMS doing to reduce waste in its packaging?

    We are updating our packaging in 2020 to reduce its impact on the environment.

    • Our boxes are made from Forest Stewardship Council (FSC) certified paper. Being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests.
    • Our product packaging is made with 80%+ recycled material and uses soy-based inks. In our packaging redesign, we are reducing the amount of cardboard in each box and are switching to 100% recycled tissue paper.
    • The TOMS hangtag is made from 100% recycled kraft paper and uses soy-based inks. In our packaging redesign, we are reducing the size of the hangtag by 59%.
    • We are removing the single-use plastic panel on our gift boxes.
  8. How do you determine if a product is labeled earthwise™?

    We don’t use the term “earth-friendly” loosely. In order for a product to be considered earthwise™, at least one of its main components must contain earth-friendly materials, and at a minimum percentage. You can learn more about our earthwise framework here.

  9. TOMS® is B corp certified and sustainability is a key B Corp metric, what is TOMS® doing as a company to meet that expectation?

    We’re very proud to have become a member of the B Corp community in 2018, but we know there’s always room for improvement. We’re developing a plan to increase our overall B Corp score in 2021 with particular emphasis on improving our environmental score. We are exploring things like reducing waste and energy use in our facilities, measuring and reducing our carbon footprint and developing an end-of-use programme for our shoes.

  1. At TOMS®, we like to talk to our customers, and we want to make it as easy as possible for you to reach us with all your order-related inquiries.

    Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods at the bottom of this page to reach us now.

    If you happen to reach us when we are offline, simply submit your inquiry and we'll get back to you as soon as possible.

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