With every TOMS purchase,
you stand with us on issues
A letter from our CEO
Monday, October 7, 2019
To our TOMS Community,
As a TOMS customer and member of our TOMS community, we value your support and trust over the years. We wanted to inform you of an incident that occurred and the ongoing actions we're taking to protect your customer information.
On Sunday, October 6, an unauthorized email was sent out to the TOMS community by an individual who gained access to a TOMS account in a third-party system. Immediate steps were taken to deactivate this account as we continued to investigate what occurred. After close examination during the past 24 hours with our partners, we have no evidence that credit card data was accessible or that TOMS' marketing customer email list was downloaded.
We are working diligently with our technology providers around the world as we continue to evaluate the incident.
We deeply apologize for any inconvenience you experienced in receiving the unauthorized email or related social media activity. We have set up additional customer service support to address your questions.
Thank you for your continued support.