TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter

Womens Novia Classics TOMS Shoes Side
Womens Novia Classics TOMS Shoes Hero
Womens Novia Classics TOMS Shoes Top
Womens Novia Classics TOMS Shoes Side
Womens Novia Classics TOMS Shoes Zoom
Style #001004B09-NOVIA

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How We Wear Them View All

  • Kimberly: At the Starbucks at The University of Texas at San Antonio

Reviews

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Size 9 please!!!!
SIZE 9Pl

4/12/10

Please bring back a size 9!

please more 9's!!
staa

4/11/10

i'm dying for these shoes in a size 9! i check everyday!! i hope you get more in soon :))

Restock!
Gail

4/10/10

I'd love these in a size 9!!! They're SO cute!

Must have in size 9
Chelle

4/10/10

I love this shoes! I'll keep checking for a size 9. Will it happen anytime soon?

<3
Toris

4/10/10

omg, adorable

reorder!
Lauren

4/9/10

Please restock soon!!! I reallly want a pair of these in a size 10 but every time i check, they are sold out!

MORE
Bella

4/9/10

Sizes 10 and 11 please!!!!! I'd die to own a pair, TOMS + Purple = <3

Size
Rachel

4/8/10

I normally wear a 10 and I have canvas TOMS in a 10 and they fit perfectly, but these are a little tight.

bring these back
di

4/8/10

I want to buy these I need a 7.5

Please bring them back!
skyroxy

4/8/10

I had them in my card in a 7 and next thing I knew it said out of stock...noooooooo, not fast enough with my credit card, PLEASE bring these back in stock. I gotta have them!

need 6.5's please
chech

4/8/10

i really want these shoes and i have been looking every day to see if there are any size 6.5 and havent had any luck. please re-stock them in 6.5 and it would make me sooo happy

Bring these back!
Steph

4/7/10

I want these sooooo bad...please bring them back in size 6.5!!!

Fantastic
Susan

4/3/10

Got my shoes! Normally I wear 7.5 but wanted these so badly that I gambled on the 7 and they fit perfectly! First pair but not my last I can assure you!

please stock these in 7.5 and let me know when
rite

4/3/10

please stock in 7.5 again and let me know My daughter loves purple and I love my daughter I'm also impressed that a needy child will get a pair. Hopeful in SD

EXCELLENT!!
Susie Q

4/3/10

Yeah! I normally wear a 7.5 but gambled on the 7 and they fit like a glove!! Happy Dance!! Beautiful shoes and a great cause. This is my first pair but it won't be the last!

restock!
Jackie

4/2/10

I've been looking at these shoes for months; PLEASE bring them back in size 8!

restock
April

4/2/10

need more 8.5 sizes please!! I love this shoes and found out they ran out of stock :(

Need sizes!!
Amanda

4/2/10

I have another pair and i really want a pair of these but they dont have my size.. saddest day ever! size 10 is greatly needed!!

size?
kate

4/1/10

I went to order a size 6.5 because it says it's on stock, though won't let me order then because they really aren't :(

Love Them!
Julia

3/31/10

I recieved my Purple Paisley pair of TOMS shoes as a gift from a friend after my husband Tom passed away very suddenly. I had not really heard of them yet. I absolutely love them. they are so comfortable and all my friends and family love them as well. What a great way to support a charity. I also take comfort in walking in shoes that were given to me in the name of my late husband.

PLEASEEEE make them come back!
Lesley

3/31/10

I didn't buy these when I first found them because I needed the money for something else, and now my size is gone! I LOVE these shoes; purple is my favorite color, and paisley is one of my favorite prints! Please have more of these in a size 8 soon!

Contented
Aunt Koolaid

3/30/10

Love the print. Today is my first day wearing them. They are super comfy. I ordered them a half size up cause the site wont let me select my size. Though now it does. Strange.....

They seem to fit fine. I hope they dont get loose. Thanks Toms

Can't waitt!
Abby

3/29/10

I've been hesitating on getting these (basically because I'm a college student and don't have the money) but I decided to buy them after everyone reviewed that they were mad they didn't and lost out on their size and I'm sooo happy I did!
They are so cool because they are different! I have these, the natural canvas, and the red and I love them alll equally for different reasons!

I LOVE WHAT THE SHOES ARE ABOUT "ONE FOR ONE" I CANT GET ENOUGH OF TOMS=)
GABY

3/28/10

I USED TO WATCH THE COMMERCIAL ALL THE TIME BUT NEVER PAID ANY MIND CAUSE I DIDNT KNOW WHERE YOU COULD GET THEM ARE IF THEY WERE EVEN REALLY GOING TO A CHILD IN NEED BUT THEM I FOUND THEMMM AND TRIED THEM ON AND FELL IN LOVEEEE WITH THEMMMM I KNOW ILL BE GETTING SOME MORE TOMS!!!!!!!!!!!

Give us another chance!
Knoxville

3/28/10

I am new to Toms and have 2 pairs. I love them! They are the most comfortable shoes I've ever worn. Great for work even standing on my feet all day. Please give me another chance to buy the size 9 purple paisley! I can't find them anywhere.

LOVE LOVE LOVE
Toms Lover

3/27/10

I always get compliments when I wear these Toms. Everyone loves them.. very comfortable too!!

LOVE THESE SHOES
STEPH123

3/25/10

I didnt like them at first and then i saw that some lil child would be getting a pair of shoes if i bought some!! THEN I FELL IN LOVE WITH THEM!! ((:

PLEASE PLEASE PLEASE!!
Genoahh

3/24/10

These are the TOMS shoes I have been eyeballing for MONTHS. Please restock them!! They've never been in stock in my size [at least since I've known of them] Paisley is the coolest and TOMS are the comfiest.

SIZE 9.5 PUH-LEASE <3

Glad I wear a size 7
Alisa

3/24/10

They were a bit tight at first but compared to the other pair I got (linens) they fit perfectly and are soo comfy. I'll actually have to return the linens as they feel too big now. :B

I NEED THESE SHOES!!!
kristi

3/24/10

I have never wanted a pair of shoes SOOOO BAD in my entire life!!! And they're seriously not gonna be in stock again?!?! :( That just can't be!!! I've wanted to buy a pair of TOMS for the longest time and when I finally get the money together I can't get the ones I ABSOLUTELY LOVE! :( *sigh*

it doesn't get any better than purple paisley
Emily Rose

3/24/10

beautiful shoes. the shoes of my dreams actually. i'm in the process of acquiring more purple tops just so i can wear these more often. money well spent

No more purple paisley shoes :(
disappointed in Cali :(

3/23/10

Just got an e-mail from Tom's customer service...once a style is sold out, it's sold out forever...sorry kids :( Lesson here is buy the style you like the INSTANT you see it or you lose out :(

Novia for 10's please!
tngal

3/23/10

I want a pair of these sooo bad - I need them in a size 10 too please!

Amazing but...
Jasmine

3/23/10

I would buy these in a hot minute! But they aren't available in size 8 :( BUMMER!

i want these shoes
wendy

3/20/10

I need these purple paisley shoes in a size 8 please!!!!!!!!!

paisley perfection?
.jpeg

3/20/10

Hands down, I love the design. However, I could not believe how tight the fit of the shoe was (and yes, I have slightly wide feet). I, reluctantly, gave them to my sister to keep...she gets many complements while wearing these.

Size 10, anyone?
Lauren

3/20/10

Please bring back the size 10 Novias!!! I REALLY would like to have a pair!

Want these, but wanted them NOW
E

3/20/10

Just went to order these in 9.5 or 10. Both must be out, very sad was looking forward to buying myself a present today... Oh well I'll be back hopefully they'll be in stock then

I would love these in 9.5 or 10
Lou

3/19/10

I do not have these yet. Hope you make more in my size. Beautiful color and design.

Bring Back Big Sizes :)
sTePhAnIe

3/18/10

please oh please bring back size 11 in this style -- want want WANT!

LOVE them.
Catxtastrophex

3/17/10

I'd kill for these in a size 11. Seriously. I'm dying for a pair.

Super Awesome
Mary

3/14/10

Lots of compliments, super comfy, and lightweight.
LOVE them!:D

They boost my self esteem!
Tasha

3/12/10

The first week I started wearing these, I got about 20 compliments from random strangers! I love wearing them because they get toms of compliments and boost my self esteem.

Love them!
Melissa

3/6/10

I love these!! They are extremely comfortable and very colorful!

Novia Classics $54.00

The ultimate feel good purchase: the Novia features a premium purple paisley upper. Read More


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Availability: In stock

$54.00
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One for One

Product Details

The ultimate feel good purchase: the Novia features a premium purple paisley upper.

ORDER TRUE TO SIZE

Shiny twill upper

Soft leather insole

Durable rubber outsole

Arch and heel support