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One for One
  • TOMS Shoes Customer Service Team

 

Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:

 

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

 

So give us a shout, we’d love to hear from you!

 

We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

 

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service Email TOMS Shoes Customer Service Phone TOMS Shoes Customer Service Live Chat TOMS Shoes Customer Service Twitter




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Petal Grosgrain Women's Classics side
Petal Grosgrain Women's Classics hero
Petal Grosgrain Women's Classics top
Petal Grosgrain Women's Classics side Petal Grosgrain Women's Classics hero Petal Grosgrain Women's Classics top
Style #001017B10-PETAL

Reviews

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4.5 based on 58 reviews

  • Love!

    2/20/12

    Elizabeth

    I got these for my wedding day and I cannot wait to wear them with my dress! They are the perfect splash of color.

  • Love them!

    2/17/12

    Isabella

    Everything about them is perfect, even the color and size which I see many people didn't like. But they're so cute and fit me perfectly. The only issue is they got dirty on the toe my first day wearin Read More..

  • I LOVE THESE.

    2/17/12

    Neveah

    I was a little hesitant to get a size 9 after reading the reviews and to get this color after seeing that it was a bright pink. But when they came, they fit perfectly and the color is slightly brighte Read More..

  • color not even close

    2/15/12

    vanessa

    i love TOMS and loved the pale pink color of these but when they came they were BRIGHT, shiny pink. Not remotely close to what is shown in the photo.

  • Pretty In PINK!

    2/14/12

    nydia

    I absolutely love these TOMS. I ordered them in a 7.5 when I originally wear an 8. They are so soft and comfortable! Thank You TOMS!

  • Love these shoes...but they run big!

    2/8/12

    Christina

    I normally wear a 7.5 but I ordered these in a 7 after reading all the reviews. So glad I did! The 7 fits perfectly and is so comfortable. I wanted them for a while, so glad that I finally ordered  Read More..

  • Amazing

    2/7/12

    Jaclyn

    I absolutely love my TOMS. I got my first pair and they are amazing. I have wide feet to begin with, so I can't really comment on them being too wide besides the fact that they fit perfectly. I love t Read More..

  • way too big.

    2/4/12

    Emily

    I had wanted these shoes for SO long, and finally got them for Christmas ! However, I didn't even get to wear them until just a few days ago. All of my other TOMS are an 8.5, so naturally, my parents  Read More..

  • HUGE

    2/2/12

    Liz

    I was super excited to get these TOMS. I read the review and completely ignored the warning. I put them sole-to-sole with my sister's 7.5 red TOMS and they were the same size. I ordered a 6.5. I don't Read More..

  • just wanted to let you know

    1/30/12

    Alyazia

    in the pics it looks very light! but its way darker!

  • go a half size smaller.

    1/27/12

    Meggie

    The 9s were not true to size... I have 3 other pairs but these were very huge, so I exchanged for an 8.5 and they fit perfectly! Kinda bummed I had to pay for shipping back, so they ended up being lik Read More..

  • Not Bad

    1/27/12

    Amanda M.

    I bought these shoes thinking they would go great with some of my new outfits and they did! The fit was rather large though. I usually wear a size 7 so I bought them in a 7...not a good idea. I had ab Read More..

  • Hmmmm

    1/21/12

    Veronica

    i was very very pleased with the way they looked, however when i put them on it was a different story. these shoes fit like a whole size more than me. i have long skinny feet and i really recommend go Read More..

  • A Must Have:)

    1/8/12

    Amanda

    I looovvee these! The first day I wore them to school I got zoo many compliments! They are a little pinker in person though.. everyone says that they look like ballet shoes and that they love them! Th Read More..

  • [Cleaning the] Cutest shoes ever!

    1/5/12

    Kristi

    Another reviewer mentioned that they get dirty quickly. Yes, they do, but I was able to make mine look brand new again just by rubbing them with some home made laundry detergent. I don't know if I wou Read More..

  • the most comfortable shoe in the world

    1/4/12

    isaiah

    i bought my toms two years ago and thy still fit they are comfortable and they feel like im walking on clouds!!!!! :)

  • Larger than my other TOMS

    1/3/12

    Courtney Fulton

    I have a pair of white TOMS in 7.5 so naturally I purchased these in a 7.5 as well. I was dismayed when they came and were too wide for my feet even though my other ones fit perfectly. I'll still wear Read More..

  • My wedding shoes!

    1/3/12

    XiaoMiLo

    Very cute & comfortable! Just a little big but it is ok! had many compliments from my bridesmaid & friends! Glad I made the right choice!!!! :)

  • The perfect shoe

    12/12/11

    Katelyn

    All I can say is that I'm in love :)

  • Most unique Toms ever. : )

    12/3/11

    Becky

    I wore them to school and people were so amazed because they had never seen toms like these! They make you look and feel like a ballerina : ) Insanely adorable shoes : )

  • Awesome! :D

    11/30/11

    piper

    This is my 1st pair of Toms but I had been wanting them for over a year! They're so cute and the comfiest shoes ever, even if they aren't too good for rain. The ONLY problem I have is that they get di Read More..

  • 2nd Pair.

    11/29/11

    Mariel

    I bought my first pair while I was in Cali. I had seen the TOMS before, but hadn't really given them a second thought. After My mom went to the Ellen show and brought back Blake's book, I fell in love Read More..

  • 1st pair!

    10/19/11

    Zoe

    these are my first pair of Toms and i love them. they are more pink in real life than they are in the picture (the picture is a little light). They definitely look like ballet shoes (in a good way!) a Read More..

  • love these girly shoes

    10/13/11

    Britt

    I love these. They are my fist pair. Fit true to size and I get a compliment every time I wear them. Everyone says they look like ballet shoes. Very girly and the material kind of shines...looks like  Read More..

  • Isabel

    10/12/11

    Isabel

    These shoes are so cute I just bought two pairs not the same color though haha! love them

  • my new favorites

    10/6/11

    Ashley

    My cousin is getting married this Friday and I've already made up my mind that these are going to be on my feet. The minute I put them on I fell in love. So comfy! These are the first of many pairs I' Read More..

  • LOVE LOVE

    9/25/11

    Lisa

    My boyfriend got me these for my birthday. Omg, I've always wanted these. CUTEST pair of Toms EVER. I love the fabric on it. Looks so fancy. And the color... I love pastel colors. Its so unique for T Read More..

  • love them!

    9/15/11

    Rachael

    They're super cute and I get tons of compliments on them that they look like ballerina shoes. I got them a half size smaller than I usually wear and they were really tight at first but they stretched Read More..

  • cute but too big

    9/9/11

    grace

    These shoes are absolutely adorable, but when I got them they were too big, i was really upset and had to return them. It wasn't really what i expected because they were more pink than i thought they  Read More..

  • Toms

    9/1/11

    Holly

    I haven't gotten toms yet but I really want them.I love the story.

  • AMAZING SHOE

    8/30/11

    carol

    Bought this as one of my two pairs for back to school and fell in love with them instantly. They're so comfortable and they look good with almost all of my clothes. It's so worth it.

  • Pretty!

    8/29/11

    Sammi

    These are my first pair of TOMS & I'm in love! They are amazingly comfortable & I get complements everywhere I go :)
    They tend to get dirty easily, but clean easily too.

  • Pretty in Pink

    8/17/11

    Peggy

    These are really cute. Toms is bringing on some very girly colors.
    I used fabric protector prior to wearing mine and I hope it helps out with keeping them stain free for awhile. With the whil Read More..

  • awesome!

    7/22/11

    ashley

    i love them! i used them for ballet shoes. they are comfartable and are just like them in alot of ways.they get dirty easy but the dirt comes off easy too.

  • Adorable but too tight : (

    7/15/11

    Nicky

    After contemplating on what size to get bc I read mixed reviews on how they fit, I decided to go with the 5.5 my canvas ones are. Those stretched out perfectly to fit just right (with some extra wigg Read More..

  • Obsessed

    4/26/11

    Allison

    I absolutely adore these shoes. They fit perfectly, and I receive a ton of compliments whenever I wear them. While I do agree with the other reviewers that they get dirty quickly, I easily removed the Read More..

  • Love!

    4/8/11

    Lily

    I bought these about a month ago and I love the way they look! But I also agree with one of the other reviews, they dirty easily. And I don't know how to clean them safely. Other than that, these shoe Read More..

  • Very cute and TTS, but get dirty QUICKLY

    3/30/11

    Moni

    I really like these and unlike the canvas Toms, which stretch out quite a bit, these fit true to size and don't stretch. However, the color has been a problem. I'm not a messy person, nor do I trudg Read More..

  • Okay

    3/29/11

    Alex

    They look kind of cheap for the $64 i spent on these. I had to send them back in for an exchange because a size 5.5 was too small for me, my foot barely fit in the shoe. I recommend getting a size lar Read More..

  • Pinky

    3/26/11

    Pinky

    It's sweet pink!!! These are SO ADORABLE!!! I purchased a pair (sz 7) two weeks ago, but had to exchange them due to these running slightly larger than your ordinary ones. If you get a chance, BUY IT Read More..

  • pretty in pink

    3/23/11

    Kelley

    snap these shoes up if you can! i missed out the first time around and as soon as they were in stock again, i ordered them! the shoes are pretty and remind me of my ballet class days long, long ago  Read More..

  • Love these shoes...but...

    3/22/11

    amanda

    I love love love these shoes! I ordered a pair and couldn't wait to get them! They finally came today and I promptly slipped them...only to find the 5.5 that I ordered were too big! I was so disappoin Read More..

  • Adorable But Big ):

    3/22/11

    Vivien

    I just got my Petal Grosgrains and walked around in them. They slipped down my heel and went back as I stepped. It felt like I was wearing flip-flops because that's how they act! I got my normal size  Read More..

  • Second Pair

    3/22/11

    Nicole

    I love the color of these for spring! The fabric and color together make them seem a little dressier and nicer than my regular canvas TOMS. Like another reviewer suggested, one of my shoes feels much  Read More..

  • Too cute!

    3/18/11

    Sarabeth

    I LOVE these!!! They are so cute and comfortable. Everytime I wear them I get a ton of compliments! If you love pink and TOMs, like I do, then this is the perfect show for you!

  • So cute! but too big

    3/18/11

    Tiffany P.

    I absolutely love the color! I love the fact that they look like ballet shoes. My only complaint is that when I got them they were way too big (6.5) which is the size I wear for all my other Toms. It  Read More..

  • Love!

    3/18/11

    Caroline

    This shoe is incredible. I already have a pair of cordones, but this is my first classic and I love them! :) Was so excited when I heard the beep of the delivery driver. They are a little pinker than  Read More..

  • Cute & Girly

    3/17/11

    Amanda H.

    This is my first pair of TOMS, and I am so glad I picked this pair. They are such a fun, girly color. The pink is a little pinker than it appears online, but I was happy about that. They're a little s Read More..

  • Stretched Out :-(

    3/16/11

    Elizabeth

    I have 3 pairs of Toms and LOVE them all, so I was ecstatic when I saw this new ballet-inspired style online. I promptly ordered them, waiting anxiously for their arrival, and was SO disappointed to o Read More..

  • LOVE MY FIRST PAIR

    3/14/11

    Tara

    So this is my first pair of TOMS, ever... and I love them! The only reason I gave four stars is that the color is a little more pink than the picture reflects. I was hoping they would be a very faint  Read More..

  • Ballet shoe

    3/13/11

    Meggies

    I ordered these Toms because they reminded me of ballet shoes that I had when I was a kid. I ordered a size 7.5, which is the size that I always wear, but they are too small. I'm hoping they stretch Read More..

  • toms > nap

    3/12/11

    Pauline

    i love these shoes! my unlce woke me up from my nap so i could see my toms when they arrived (:

  • I LOVE THESE SHOES

    3/12/11

    SilverJudes

    From the moment i saw this pair of toms i knew they had to be mine. I'm planning to take dance lessons very soon, starting with ballet. These shoes just inspire me more and more to hurry up and start  Read More..

  • Beautiful!!

    3/12/11

    KrystalD

    These shoes are a beautiful pale pink!! I've been an avid TOMS supporter for a long while now but this was the first time I'd been able to get a pair in my actual size (5.5) and they fit perfectly!  Read More..

  • pink is bright

    3/10/11

    bashtree

    I saw these shoes online and fell in love. They arrived today - happy birthday to me! My first impression: this package smells weird. This is my first pair of TOMS in the classics shape - I also have  Read More..

  • Just like when I was 4. Ballet shoes for Grown-ups! ADORABLE!! A MUST FOR ME!! Perfect for Spring/Summer 2011. Feminine pastel colors. Perfect for pretty dresses to jeans. Everything Nice!! Get 'em while there still here!

    3/6/11

    beachgirl

    Let's play dress up, or should I say, dress young again!! ADORABLE!!

  • Perfection

    3/5/11

    Amy

    These are just perfect. Confortable as all toms. I just want to tie a petal pink ribbon to them and make them look like pointe shoes.

  • Adorable!

    2/28/11

    Mia

    These are so cute!! I'm thinking about ordering these! I take ballet and these remind me of my ballet shoes!! So cute!

Petal Grosgrain Women's Classics $54



(Sizing Help)

  • Mens Sizing Chart
    US/CA UK EU JP
    7 6 40 25
    8 7 40.5 26
    8.5 7.5 41 26.5
    9 8 42 27
    9.5 8.5 42.5 27.5
    10 9 43 28
    10.5 9.5 43.5 28.5
    11 10 44 29
    11.5 10.5 44.5 29.5
    12 11 45 30
    13 12 46 30.5
    14 13 47.5 31.5
  • Womens Sizing Chart
    US/CA UK EU JP
    5 3 35.5 22
    5.5* 3.5 36 22.5
    6 4 36.5 23
    6.5 4.5 37 23.5
    7 5 37.5 24
    7.5 5.5 38 24.5
    8 6 38.5 25
    8.5 6.5 39 25.5
    9 7 40 26
    9.5 7.5 41 26.5
    10 8 42 27
    11 9 42.5 28
    12* 10 43.5 29
  • Tiny TOMS Sizing Chart
    US/CA UK EU CM
    2.0 1.5 17.5 9.6
    3.0 2.0 18.5 10.4
    4.0 3.0 19.5 11.3
    5.0 4.0 21.0 12.1
    5.5 4.5 21.5 12.6
    6.0 5.0 22.0 13.0
    6.5 5.5 23.0 13.4
    7.0 6.0 23.5 13.8
    7.5 6.5 24.0 14.2
    8.0 7.0 24.5 14.7
    8.5 7.5 25.5 15.1
    9.0 8.0 26.0 15.5
    9.5 8.5 26.5 15.9
    10.0 9.0 27.0 16.4
    10.5 9.5 28.0 16.8
    11.0 10.0 28.5 17.2
    11.0 10.0 28.5 17.2
    11.5 10.5 29.0 17.6
  • Youth Sizing Chart
    US/CA UK EU CM
    12.0 11.0 30.0 18.1
    12.5 11.5 30.5 18.5
    13.0 12.0 31.0 18.9
    13.5 12.5 31.5 19.3
    1.0 13.0 32.5 19.7
    1.5 13.5 33.0 20.2
    2.0 1.0 34.0 20.6
    2.5 1.5 34.5 21.0
    3.0 2.0 35.0 21.4
    3.5 2.5 35.5 21.9
    4.0 3.0 36.0 22.3
    4.5 3.5 36.5 22.7
    5.0 4.0 37.5 23.1
    5.5 4.5 38.0 23.6
    6.0 5.0 39.0 24.0

*Extended sizes available only for select styles.

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Your shoes will fit perfectly... if not, we make Returns & Exchanges easy. You see, we want you to be happy. More...

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One for One
Stop and smell the roses. Soft pink grosgrain for a charming complement of color. Enter this new chapter of your life comfortably, in Petal Grosgrain Classics.

  • TOMS classic suede insole with cushion for comfort
  • Latex arch insert for added support
  • One-piece outsole for flexibility and durability

TOMS run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you are typically in between sizes, we recommend going with the smaller one since TOMS will stretch slightly as you break them in.

For more information, see our sizing FAQ page.

TOMS.com accepts exchanges and returns within 60 days of receipt of your order. We can only exchange/return unworn products purchased from TOMS.com. We do not refund or reimburse shipping charges. Any merchandise considered worn upon return will be subject to a $10 re-stock fee.

For more information, visit our FAQ.

We are here to help. If you have any questions, contact us.

How We Wear Them View All

  • Ines: the view is amazing :)
  • Brittany: TOMS, the incredibly photogenic wedding shoes.

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