Unlike most companies, we here at TOMS like to talk to our customers! We want to make it as easy as possible for you to reach us with all your order-related inquiries.
Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS and we’ve got an exceptionally savvy, energetic customer service team here at our Santa Monica HQ ready to get you all the answers you’re looking for. Please use one of the methods below to reach us now!
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We’re chatting M–F 7am–10pm and Sat–Sun 9am–6pm PST! Click the link to chat with us now. If you happen to reach us offline, no worries, submit your inquiry and we’ll get back to you within 24 hours. |
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Customer Service has joined Twitter! Follow us @TOMSShoepport and shoot any questions you may have our way. We’re tweeting the same hours as LiveChat and same rules apply: If you tweet us while we’re sleeping, we’ll get back to you as soon as we’re up and at it again! |
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Give us a call! 1.800.975.TOMS – Our team is available M–F 9am – 6pm PST. If you reach us after hours or over the weekend, feel free to leave us a message and we’ll get back to you as soon as possible. Hint: You can also try our LiveChat or Twitter during off hours! |
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Prefer to email? Sounds good to us, we’ll get back to you within 24 hours (excluding weekends)! Please make sure to include your order number for all inquiries regarding a current order. General Online Store Hours: M – F 9am – 6pm PST |
Have a non-order related question? Please visit our Contact page and submit your inquiry to the proper department.
