How does TOMS Passport Rewards work?
TOMS Passport Rewards is the ULTIMATE rewards program and a gift to our biggest supporters. It's free to join and allows you to earn stamps for everyday activities like browsing, purchasing and staying active on TOMS.com, following us on certain social media channels, reading our emails and so much more. You can then redeem those stamps for exclusive rewards, for example: shoes, apparel and even a chance to win a trip to our headquarters! Activities that can earn you stamps are constantly changing, so check back to see the latest!
Do I need a TOMS account in order to sign up for TOMS Passport Rewards?
Yes, all members of TOMS Passport Rewards must also have a valid TOMS.com account. If you do not have an account, click here.
How do I earn stamps?
You may earn stamps in a number of ways, including reading our stories, watching our videos, reading our marketing emails and purchasing items online. This list is constantly changing, so to stay current on all of the activities that will allow you to earn stamps be sure to check your TOMS Passport Dashboard often.
How many stamps will I earn when making a purchase on TOMS.com?
For every dollar spent on TOMS.com, while logged in to your TOMS Passport Rewards account, you will earn 1 stamp. Be sure to check additional ways to earn stamps on your TOMS Passport Dashboard.
What rewards can I get from the program?
Rewards are constantly changing, so please check your TOMS Passport Dashboard for the latest! Examples include: TOMS shoes and apparel, TOMS Roasting Co. coffee, discounts on items on TOMS.com and even a chance to enter to win a trip to our headquarters.
Please note that various rewards, prizes and sweepstakes will be subject to restrictions. Sweepstakes may be offered from time to time, so please be sure to check your TOMS Passport Dashboard often to check for new and exciting prizes being offered!
How do I redeem my stamps for a reward?
Once you have enough stamps to redeem a reward, visit your TOMS Passport Dashboard and simply click the reward you would like to redeem within the Rewards section and then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.
Digital rewards (for instance, screensavers and avatars) will be included on the confirmation page as well as in your Rewards History section, while other rewards (for instance, coupon codes for products or discounts) will need to be redeemed through TOMS.com using the rewards coupon code that was emailed to you and is also available in your TOMS Passport Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS.
What are my redeemable stamps vs. lifetime stamps?
Your redeemable stamps are the number of stamps you have available to redeem rewards. This number decreases with each reward you redeem.
Your lifetime stamps display the number of stamps that you have earned since you became a TOMS Passport Rewards member. This number will follow you through your TOMS Passport journey and is the measure of your member level within the program.
To review your total lifetime and current redeemable stamps, check out your TOMS Passport Dashboard.
Can I transfer my stamps or rewards to another member?
No, you cannot transfer (or sell) stamps or redeemed rewards to anyone else. Any accounts suspected of this will lead to forfeiture of acquired stamps and possible suspension or termination of your rewards and/or TOMS account.
How many rewards can I redeem at once?
You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any). Please read any additional information located within the reward description.
Once you redeem a reward, be sure you head back to the Rewards section to see what other exclusive items and experiences are available to you!
What happens to my stamps if I return the item I purchased?
If you return an item for which you earned stamps, these stamps will be deducted from your account if you choose to refund your original method of payment. If you choose store credit, your stamps are yours to keep!
How can I connect or (disconnect) my TOMS Passport Rewards account to my social networks?
In order to start earning stamps for your online activities on the social networks noted in your TOMS Passport Dashboard, you'll need to sync your TOMS Passport account to these social networks. Head over to your TOMS Passport Dashboard and connect to all available social networks for stamps!
Disconnecting Social Networks: If for some reason you want to disconnect your social networking accounts from the program, simply click the "Disconnect" link within your TOMS Passport Dashboard. Please note that if you disconnect your social networking account(s) from the program in the same month in which you connected, the stamps you received for connecting your social accounts in that month will be deducted from your TOMS Passport account. Please note that you can only connect and disconnect your social networking account(s) from the program one (1) time per calendar month.
I've already connected my social networking accounts. How do I start earning stamps?
Now that you've successfully synced your social networking accounts and TOMS Passport accounts, show your support and start earning stamps by simply following us on sites like Twitter and Instagram! We'll give you stamps credited as "Twitter: Follow TOMS (Monthly Recurring)" and will refresh them each month you remain a member. Easy enough, right? Head over to the Activities section within your TOMS Passport Dashboard and learn how to get started!
Twitter: How do I get stamps for Twitter activities?
Twitter is one of the best ways to stay up to date with us and now you can be rewarded for doing just that! First, connect your Twitter account in the Social Activities section and then post or retweet one of our tweets with the hashtag #TOMSPassportRewards and earn stamps instantly! However, you will NOT earn stamps for retweeting a status that was published prior to the date you signed up for the program. You will also NOT earn stamps if you do not include the hashtag #TOMSPassportRewards. Please note we do not award stamps for @mentions, but feel free to start up a conversation with us anyway!
Please note that there may be limitations placed on how often and/or how many total stamps you can earn by tweeting/retweeting, so please check your TOMS Passport Dashboard for further details on this.
Facebook: How come I can't get stamps for Liking TOMS?
Unfortunately we do not offer stamps for "liking" TOMS on Facebook at this time.
Foursquare: What does the "Check-in" activity mean?
When TOMS events are promoted via TOMS Passport Rewards, you will earn stamps for attending and checking-in via Foursquare. Review the Social Activities section within your TOMS Passport Dashboard to know where and when these events are taking place!
How do I earn stamps for Instagram activities?
In order to earn stamps for using Instagram hashtags, first, please make sure you have connected your Instagram account to your TOMS Passport Rewards account. Then, make sure your Instagram account posts are set to "public," not "private" within Instagram and use hashtag #TOMSPassportRewards when you post.
Why should I join the TOMS marketing email list?
If you want to be the first to hear about new rewards, activities, and official announcements, we highly recommend you sign up for the TOMS marketing email list. It's our most direct way of communicating with you, plus you even earn stamps for reading each email we send out!
If you didn't sign up when you first joined the program, head over to the Connect with TOMS section within your TOMS Passport Dashboard., Click on the link and be on the lookout for an update soon!
I signed up for the TOMS marketing email list but am not receiving stamps for emails. Help!
If you're not receiving stamps for reading your TOMS marketing emails, please make sure you are downloading the images displayed within the emails and clicking through to TOMS.com otherwise you will NOT earn stamps.
What is the difference between TOMS marketing emails and TOMS Passport Rewards emails?
TOMS marketing emails provide you with the latest information regarding TOMS products, rewards, and giving updates and official announcements. TOMS Passport Rewards emails will provide you with detailed transactional information regarding your TOMS Passport Rewards account, for instance, confirm qualified activities, member level updates, inactivity reminders, etc.).
How do I unsubscribe from TOMS marketing emails?
In order to unsubscribe from TOMS marketing emails, Click the "unsubscribe" link in the email or reply to the email with "UNSUBSCRIBE" in the subject line.
How do I unsubscribe from TOMS Passport Rewards emails?
As long as you are a part of the TOMS Passport Rewards program, you will continue to receive transactional emails about your activity and updates regarding your TOMS Passport account.
Is it possible for me to lose stamps?
There are a few ways you may lose stamps from your TOMS Passport Rewards account.
One way in which you may lose stamps is if you are connected to any social network (Facebook, Twitter, Foursquare and Instagram) through the program and then disconnect from that social media network in the same month. You may also lose stamps for returning item(s) from an order for which you initially received stamps. However, if you choose TOMS store credit for your refund, you may keep the stamps earned from the original purchase. If you choose to refund to your original method of payment, the stamps will be deducted from your TOMS Passport Rewards account.
Can I earn stamps for all TOMS Passport Rewards activities on my mobile or tablet browser?
You can earn stamps for most web-based activities on a mobile device but you will need to disable 'private browsing' on your mobile browser. Check your mobile browser settings on your mobile device to ensure it will always accept cookies.
Do I have to be logged in to TOMS Passport Rewards to receive stamps for my online purchases?
Yes. Once you complete a transaction on TOMS.com, the check-out confirmation page will display how many stamps you've earned and those stamps will be added to your TOMS Passport Rewards account. Stamps cannot be added retroactively for orders that have already been placed.
Do I get stamps for TOMS in-store purchases or purchases at TOMS retail partners?
Sorry, at this time, the TOMS Passport Program is not awarding stamps for TOMS in-store purchases or purchases made at TOMS retail partners. Please check back for updates!
Do my stamps ever expire?
Yes, your redeemable stamps will expire if you do not make a purchase on TOMS.com (while you are logged into your TOMS.com account) within a 12-month period. Once you make a purchase (no minimum amount required), this 12-month clock resets at that time. (Note even if your redeemable stamps expire, your lifetime stamps will remain in your TOMS Passport Rewards account and you will remain at your current member level.)
Please note by redeeming a reward coupon code for free product does not qualify as a "purchase" for these purposes. In order to stay active, you have to spend some money on TOMS.com!
Do any rewards I've redeemed have expiration dates?
Yes, some rewards may expire. Be sure to check the details when selecting your reward for any information regarding any expiration dates.
What are the different tiers, and how do I move from one tier to the next?
There are three member tier levels within TOMS Passport Rewards. The first level, which all new members will automatically start with, is the Dreamer level. Once you hit the 350 stamp threshold, you will then move on to the Explorer level. The top level, Trailblazer, can be achieved when you accumulate at least 1000 stamps. Each tier level is unique and offers exclusive rewards and opportunities. Make sure to check your TOMS Passport Dashboard for new rewards and exclusive opportunities!
I just bought a bunch of cool items on TOMS.com! Can I get stamps for past purchases?
No, stamps are only issued for purchases after the official launch of the program, and once a member has enrolled into TOMS Passport Rewards.
Are stamps awarded based on the original price or discounted price of what I purchase?
Stamps awarded are based on the actual price you paid for a product, but less taxes, shipping and handling charges and any other fees. Please note that you will not earn stamps for your purchase of Gift Cards.
Can I redeem a TOMS Passport Rewards coupon code that is already discounted or subject to another promotion or offer?
No, you may not combine a TOMS Passport Rewards coupon code with any other promotion or offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any). In other words, reward coupon codes can only be redeemed on full-price items.
Will I pay for shipping when I redeem my TOMS Passport Rewards coupon code on TOMS.com?
You must pay any applicable shipping and handling fees for products redeemed with your TOMS Passport Rewards coupon code. Please check if any shipping promotions apply to your purchase upon redemption.
I don't want to be a part of the TOMS Passport Rewards program any longer - how can I cancel my membership?
We're sorry to see you leave, but if you no longer want to be a part of the TOMS Passport Rewards program please call our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST and they can assist you.
If I return an item, do I still get stamps?
You may lose stamps for returning item(s) from an order for which you initially received stamps. However, if you choose TOMS store credit for your refund, you may keep the stamps earned from the original purchase. If you choose to refund to your original method of payment, the stamps will be deducted from your TOMS Passport Rewards account.
What if I'm already following TOMS on a social network that is noted in my Passport Dashboard?
Once you are fully logged in, stamps will be rewarded retroactively for our existing fans.
How come my number of stamps and TOMS Passport Rewards tier level hasn't updated on the account drop down?
Please allow approximately 5-10 minutes after the qualified activity has taken place for the account drop down to update.
If I select to redeem stamps to help TOMS support a charitable reward, is the value of those stamps tax deductible to me?
No, the value is not tax deductible to you.
What happens when I choose the "Trust TOMS" option?
TOMS supports a number of charitable programs and initiatives around the world. Your stamps will help TOMS support one or more of those programs or initiatives.
Why don't I see my stamps listed in Activity History after I completed an activity listed on my Dashboard page?
Please allow 10-15 minutes for completed activities to show up in your Activities History.
Why am I not receiving stamps for subscribing to TOMS marketing emails?
Please allow 1-2 business days for your email subscription to update.