Welcome to the website of TOMS Shoes Inc. (together with any of its subsidiaries or corporate affiliates, "TOMS," "we," "us" or "our")! Any person accessing or using the website www.TOMS.com and any associated webpages (collectively, the "Website"), including use of any of our service through a mobile device, mobile application or otherwise, is referred to as "you". At TOMS®, our goal is to protect the privacy and security of your personal information.
Please note that we are not responsible for the content on, or the privacy practices of, any non-TOMS® website to which this Website links or that links to this Website.
Information we collect from you may vary depending on how you use the Website and information you may choose to provide to us via the Website.
TOMS® collects information from you when you choose to provide it to us. This includes, but is not limited to, individually identifiable information, such as your full name, a user name and password, email address, phone number, physical address, credit card information and other billing information.
Examples of ways in which we may collect such information from you include the following:
You can choose not to provide us with Personal Information, but then you may not be able to fully take advantage of certain features of our Website and we may not be able to provide you with certain products and/or services.
Cookies: Certain parts of our Website require cookies. You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of our offerings. However, you can still place orders over the telephone by contacting our customer service number at 1.800.975.TOMS (8667).
Information Collected From Other Sources: We may obtain information about you from other sources, including social networks that you use to connect with us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
Combination of Information: We may also combine the information we receive from and about you, including the information you provide to us on the Website, information we receive from third parties, information we automatically collect (as explained above) and information provided or collected offline when you shop in our retail stores.
We may use the information we collect from and about you for the following purposes:
We do not share, sell, lease or rent information about our customers to unaffiliated third parties, except in the following circumstances:
Shopping on the Website is easy and we strive to ensure that your order and credit card information are safe and secure. As a result, TOMS® has implemented certain physical, administrative, and technical security measures to protect against the loss, misuse or alteration of the information you provide.
As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information and no data transmission can be guaranteed to be 100% secure. In order to try to minimize this risk, we encrypt your personal information, including your name, credit card number and address, using the Secure Sockets Layer (SSL) protocol so that it cannot be read as it is transmitted over the Internet.
SSL is considered the industry standard and is among the leading software available to encrypt online transactions. Our servers' use of SSL works with the main browser applications available on the market. This means that you may not be able to use the SSL if you have an older version of an Internet browser that does not support secure transactions, or if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions.
You should ensure that there is no unauthorized access to your account information by limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account.
If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the address below.
We do not intentionally collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen (13) you should not register or provide information on our Website or to TOMS®. If you have knowledge that a child under the age of thirteen (13) has submitted Personal Information to us, please email us at firstname.lastname@example.org, and we will remove that child's personal information from our files.
You can (a) access, correct, or update your Personal Information, and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to TOMS® Customer Service department at email@example.com. Please clearly label the subject line "Corrections / Disabling Account," and do not email your credit-card number or other sensitive information. In specific circumstances, proof of identity and payment may be required.
If you would like to unsubscribe from receiving marketing or promotional emails from us, please click on the "Unsubscribe" link contained in any promotional email or contact us at firstname.lastname@example.org (and put "Unsubscribe" or "Opt Out" in the subject line).
We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at email@example.com or write to us at:
TOMS Shoes Inc.
5404 Jandy Place
Los Angeles, CA 90066
Attn: Legal Department
© TOMS Shoes Inc. 2006-2014, all rights reserved.