TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter

Mens Primo Classics TOMS Shoes Side
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Style #001004A09-PRIMO

Top Sellers

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How We Wear Them View All

  • M Ruth: Ruthie ( and Toms) enjoying the Smoky Mountains in TN.
  • William: Primo classics on a gorgeous summer day

Reviews

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discontinue others
WHY!?

6/30/10

why quit making these shoes? git rid of a low selling kind. these are bad-a.

Please Re-stock!
Sam

6/28/10

These shoes have been on my wish list for MONTHS and I was finally going to buy them as a graduation present to myself (selfish, I know). Please re-stock these once more, I am sure they would sell very quickly!

Please Continue Carrying!
Jack

6/21/10

I just asked TOMS when they were going to be restocking these shoes and they said that they aren't making any more! Please reconsider and restock this awesome style!

No shoe i like in my size
Tanner

6/17/10

I need some thirteens

Please restock
Jordan

6/16/10

Can you please restock the 11.5 size? I really want to buy a pair of these. I love Tom's Shoes!

Size Disapointment
Sam

6/15/10

10.5 please?

MOAR SHOES?
John

6/14/10

Are these not being made anymore or will there be new stock in? :o

My first pair of TOMS.
Roger

6/12/10

They are thinner and lighter than what I expected but the leather insole is more substantial than what I expected. I am a college instructor and so I spend my days upright; the shoes are comfortable and cool. I have had mine for about 3 months and they are holding up really well. I probably wear them 3-4 times each week and they are showing no wear on the uppers and only minor scuffing on the soles.
I just ordered a second pair of TOMS; the black stitchouts. I guess that means I would recommend TOMS shoes!

like
ben

6/10/10

can u get more sizes in stock plz id like to order them

Nice Shoes
L.u.v

6/1/10

Also looking for size 10 ....
Thx !!

Size
Fan

5/27/10

Size 10 Pleazeeeee

Awesome
Jared

5/24/10

Mine just came in today, and I must say, my mind is blown. They're very light-weight, to the point that it almost feels like there's nothing there. I have a job in which I'm on my feet for 9 hours at a time, so I'll really put them to the test. If they can withstand it, I think can see more TOMS in my future.

If only
Kristen

5/20/10

Please make these beauties in womens (or at least in size 5M!!!!

Fantastic.
Nasser

5/1/10

Alright, so honestly these are the most comfortable shoes I've ever owned, they're really light.. like REALLY light, and very flexible. All and all, they're so worth it and I'm glad I got them. Viva La Vida.

Killer shoes
Dicepants

4/23/10

My girlfriend bought me these shoes as a gift and I love them. I've had them for about a week now and they're pretty much broken in, which means they are extra comfortable now. I almost feel like barefoot walking around in them and was pleasantly surprised to find that they are really durable. I'm thinking I'm getting another pair of TOMS!

Favorite shoes!
Billy D

4/22/10

I'll admit, I have a ton of shoes! I have a thing for bright, solid-color shoes, First green, then purple, orange, blue... But then I bought these Toms and don't want to wear anything else.

ODWS Shoes
Mike

4/13/10

These are the only shoes I wore on April 8th for One Day Without Shoes, because I could not enter the restaurant without shoes. So glad I had my trusty Primo Classics in my car.

gagalishious
lady gaga

4/11/10

these stylin shoes are great i love the clors and how they feel xD - buy em theyr great little monsters

Make this style for Women!
Fisch

4/9/10

Make more of your shoes unisex! I'd buy a pair of these if they were for women!

Make Women's
West Ed

4/5/10

Need these in smaller sizes/women's sizes. Love these and the black burlap -- need more of these subdued colors for women -- hate pastels!

umm more like a request...
lauren

3/26/10

please make this color in womens, or maybe offer them in a smaller mens size because girls like more subdued color pallette as well! I'm willing to bet that's hwy you've allready sold out of men's 7's

bonified
the-gnome-that-loves-toms

3/23/10

I love these shoes like I love my mother! They are amazing and I have got about 97 compliments on them!

legit
mathyoumusic

3/18/10

This is the most recent pair i've gotten. These seem to be a little softer and more cushiony than the other 3 pairs i have. These are the classiest toms!

omg!
m

3/18/10

omg they r awsme!

They make the perfect Statement!
David- TN

3/11/10

These Shoes will grab everyone's attention, and have them asking where they can get a pair. The material feels thinner than your classic canvas, but seems very strong and durable. The well padded heel, and thin yellow pin-striping are a nice touch. I've worn them everywhere for the past month!

Primo Men's Classics $54.00

The ultimate feel good purchase: the Primo features a premium blue and red striped upper with gold accent stitching and lining Read More


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Availability: In stock

$54.00
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Happiness Guaranteed Happiness Guaranteed

Your shoes will fit perfectly... if not, we make Returns & Exchanges easy. You see, we want you to be happy. More...

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Product Details

The ultimate feel good purchase: the Primo features a premium blue and red striped upper with gold accent stitching and lining.

ORDER TRUE TO SIZE

Shiny twill upper

Soft leather insole

Durable rubber outsole

Arch and heel support