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  • TOMS Shoes Customer Service Team

 

Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:

 

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

 

So give us a shout, we’d love to hear from you!

 

We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

 

Hope to talk soon,
The Shoe Crew

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 The One for One movement is about people making everyday choices that improve the lives of children. Check out all the ways you can get involved.
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Giving Blog

Give Sustainably. Give Responsibly.
At TOMS, we are committed to creating the biggest impact possible with the shoes we give, improving children's health and access to education for the long-term.

Giving Partners:
We couldn't do it without them! We work to establish shoe-giving partnerships with humanitarian organizations worldwide that have deep experience and a long-term presence in the countries and communities they serve.

Organizations that become Giving Partners work with us to:

Giving Partners

  • Identify Communities That Need Shoes
    Together, we find communities that will benefit most from TOMS shoes due to economic, health and educational needs, and where local businesses will not be negatively affected.

  • Give Shoes That Fit
    Our Giving Partners order the sizes children in their community need. We make the shoes to order to ensure children are given new shoes that fit them. Learn more about the Giving Pair here.

  • Help Our Shoes Have a Bigger Impact
    Children who are given TOMS shoes receive them as part of larger health and education programs run by our Giving Partners. These programs help children get the care and opportunity they need to keep them healthy and in school.

  • Give Children Shoes As They Grow
    Children grow fast! TOMS works to give shoes to children in need throughout their childhood. Once we identify a community that needs shoes, we continue to give to the children in that community to help them stay healthy and in school.

  • Provide Feedback and Help Us Improve
    We rely on our incredible Giving Partners to provide feedback on shoes fit and durability, the giving process and the needs of the community, allowing us to continually improve.

To learn more about our Giving Partners, shoe distributions and the children we serve, please check out our Giving Blog

And to inquire about becoming a TOMS Giving Partner, please visit TOMS.com/GivingPartners

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