TOMS SHOES LOGO

One for One
  • TOMS Shoes Customer Service Team

 

Your satisfaction is important to us, so we have the TOMS Happiness Guarantee. Here’s how it goes:

 

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and whose main mission is to make you a happy TOMS customer-for-life. We’re on the frontlines every day – we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

 

So give us a shout, we’d love to hear from you!

 

We’re here from 6 am – 6 pm PST M – F. If you need to contact us after-hours, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 6am – 6pm PST M – F and 6am – 3pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

 

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service Email TOMS Shoes Customer Service Phone TOMS Shoes Customer Service Live Chat TOMS Shoes Customer Service Twitter

Check in with TOMS & Win BIG


More exciting news as we approach the 1 Millionth Pair Shoe Drop. We've joined forces with AT&T and Gowalla to give away some rad prizes!

Download the Gowalla app on your smartphone and check in at one of the qualifying locations between August 16-29th. The first time you check in (anywhere!), you'll be entered to win a spot for you and a guest on the 1 Millionth Pair Shoe Drop in Argentina. On that check in, and every check in thereafter until Aug 29th, you have the opportunity to instantly win a pair of TOMS Shoes or an AT&T smartphone or Netbook, or a $5 off coupon for TOMS, thanks to our friends over at AT&T. Winners will be chosen randomly, and the winner of the trip to Argentina for the 1,000,000th pair shoe drop will be chosen on or about August 29th.


 


Visit Gowalla for more details on how to win.





Not feeling like "checking in" could become an integral part of your social existence? Pfffff, it will. But if you need some guidance getting started, check out the TOMS History Trip: a collection of spots in TOMS History, places we like to hang, and places we think you should drop by and say hello: follow the TOMS History Trip on Gowalla NOW! Check in at 3 out of the 15 spots and score a special TOMS virtual Gowalla pin!

A drop.

Dear TOMS and friends,
I am not trying to win anything.
I am not trying to be hired.
I only write you here in this space on your website to say that I am available to help out. This next year my husband is required to take a 3 week sabbatical. During that time if at all possible I would love to help out with a TOMS Drop. We do not know where we will spend the 3 weeks. Argentina looks great because I am a native Spanish speaker.
For many years I was a High School Spanish Teacher, my husband Dave and I raised 3 wonderful children and are now grandparents! I am in excellent shape, of sound mind, a good cook and hard worker.
Please, if someone knows who should read this email, pass it along and get back to me.
Sincerely,
Stella A. Veach
360-672-0211

Contest

How come there is no contest that is open for canadians that would like to take part in the shoe drop off as well?

What are qualifying

What are qualifying locations?

would this work if I lived in

would this work if I lived in a relatively small town, or is this mainly for people in bigger cities?