TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter


To show support of the TOMS mission, Threadless has started a t-shirt design competition to support our favorite holiday, One Day Without Shoes.

One Day Without Shoes is an effort to bring attention to the impact a simple pair of shoes can have on a child’s life.

Your challenge is to design a tee capturing the spirit of One Day Without Shoes.

In addition to helping promote One Day Without Shoes, the winner of the design contest will receive:
• A year’s worth of TOMS (one pair per month for 12 months)
• The opportunity to design an official TOMS t-shirt
• $500 Threadless Gift Certificate
• $2,000 in cash

You can enter your t-shirt design from February 1st through the 21st.

Find out more at threadless.com/loves/tomsoneday

About Threadless:Threadless is an online community-based t-shirt company with an ongoing, open call for submissions. www.Threadless.com